Privacy Policy
Responsible for data processing is:
lolaloo GmbH
Sprungschanzenweg 56E
14169 Berlin
Germany
Email: datenschulz(at)lolaloo.com
Contact form:
https://www.lolaloo.com/en/Contact/
Thank you for your interest in our website. The protection of your privacy is very important to us. Below we inform you in detail about how we handle your data.
1. Access data and hosting
You can visit our websites without providing any personal information. Each time you call up a website, the web server only automatically saves a so-called server log file, which contains, for example, the name of the requested file, your IP address, date and time of the call, transferred data volume and the requesting provider (access data) and documents the call. This access data is evaluated solely for the purpose of ensuring trouble-free operation of the site and improving our services. This serves to protect our legitimate interests in the correct presentation of our offer, which outweigh our interests in the context of a balancing of interests in accordance with Art. 6 para. 1 p. 1 lit. f DSGVO. All access data is processed only for as long as is necessary to achieve the processing purposes mentioned above.
Hosting
The services for hosting and displaying the website are partly provided by our service providers as part of processing on our behalf. Unless otherwise explained in this privacy policy, all access data and all data collected in forms provided for this purpose on this website are processed on their servers. If you have any questions about our service providers and the basis of our cooperation with them, please use the contact option described in this privacy policy.
2. Data processing for contract processing and contact
2.1 Data processing for contract processing
We collect personal data if you voluntarily provide it to us as part of your order or when contacting us (e.g. via contact form or e-mail). Mandatory fields are marked as such, because in these cases we need the data mandatory for contract execution, or to process your contact and you can not complete the order or send the contact without their information. Which data is collected, is evident from the respective input forms. We use the data you provide to fulfill the contract and process your inquiries (including inquiries regarding and the handling of any existing claims arising from warranty rights, rights in the event of breach of contract, and the right of withdrawal, as well as any statutory obligations to update information) in accordance with Article 6(1), first sentence, letter b of the GDPR. Further information on the processing of your data, in particular on the transfer to our service providers for the purpose of order, payment and shipping processing, can be found in the following sections of this privacy policy. After complete processing of the contract, your data will be restricted for further processing and deleted after the expiry of any retention periods under tax and commercial law in accordance with Art. 6 para. 1 p. 1 lit. c DSGVO, unless you have expressly consented to further use of your data in accordance with Art. 6 para. 1 p. 1 lit. a DSGVO or we reserve the right to use data beyond this, which is permitted by law and about which we inform you in this statement.
2.2 Contact
In the context of customer communication, we collect personal data to process your inquiries in accordance with Art. 6 (1) p. 1 lit. b DSGVO if you voluntarily provide us with this data when contacting us (e.g. via contact form or e-mail). Mandatory fields are marked as such, since in these cases we absolutely need the data to process your contact. Which data is collected can be seen from the respective input forms. After complete processing of your request, your data will be deleted, unless you have expressly consented to further use of your data in accordance with Art. 6 para. 1 p. 1 lit. a DSGVO or we reserve the right to use data beyond this, which is permitted by law and about which we inform you in this statement.
3. Data processing for the purpose of shipment processing
For the fulfillment of the contract in accordance with Art. 6 para. 1 p. 1 lit. b DSGVO, we pass on your data to the shipping service provider commissioned with the delivery, insofar as this is necessary for the delivery of ordered goods. If you have any questions about our service providers or the basis of our collaboration with them, please use the contact information provided in this Privacy Policy.
4. Data processing for payment processing
For the processing of payments in our online store, we work with these partners: technical service providers, credit institutions, payment service providers.
4.1 Data processing for transaction processing
Depending on the selected payment method, we pass on the data necessary for the processing of the payment transaction to our technical service providers or to the commissioned credit institutions or to the selected payment service provider, insofar as this is necessary for the processing of the payment. This serves the fulfillment of the contract according to Art. 6 para. 1 p. 1 lit. b DSGVO. In some cases, the payment service providers collect the data required for processing the payment themselves, e.g. on their own website or via a technical integration in the ordering process. In this respect, the privacy policy of the respective payment service provider applies. Depending on the selected payment method, data may be transferred to third countries outside the EU/EEA for which the European Commission has determined, by decision, that an adequate level of data protection exists. To the extent that data is transferred to third countries outside the EU/EEA for which the European Commission has not issued a decision on an adequate level of data protection, the cooperation is based on the European Commission’s Standard Data Protection Clauses.
If you have any questions about our payment processing partners or the basis of our collaboration with them, please contact us using the contact information provided in this Privacy Policy.
4.2 Data processing for the purpose of fraud prevention and optimization of our payment processes
If necessary, we provide the aforementioned service providers with additional data, which they use—along with the data required to process the payment—for the purposes of fraud prevention and optimizing our payment processes (e.g. invoicing, processing of contested payments, accounting support). Pursuant to Art. 6 para. 1 p. 1 lit. f DSGVO, this serves to protect our legitimate interests in our protection against fraud or in efficient payment management, which prevail in the context of a balancing of interests.
5. Advertising by e-mail, mail
5.1 Email newsletter with registration
If you register for our newsletter, we use the data required for this purpose or separately provided by you to send you our e-mail newsletter based on your consent in accordance with Art. 6 para. 1 p. 1 lit. a DSGVO. Unsubscribing from the newsletter is possible at any time and can be done either by sending a message to the contact option described below or via a link provided for this purpose in the newsletter. After unsubscribing, we will delete your e-mail address from the list of recipients, unless you have expressly consented to further use of your data in accordance with Art. 6 para. 1 p. 1 lit. a DSGVO or we reserve the right to use data beyond this, which is permitted by law and about which we inform you in this statement.
5.2 Newsletter dispatch
The newsletter may also be sent by our service providers as part of processing on our behalf. If you have any questions about our service providers and the basis of our cooperation with them, please use the contact option described in this privacy policy.
5.3 Sending evaluation requests by e-mail
Provided that you have given us your express consent to this during or after your order in accordance with Art. 6 para. 1 p. 1 lit. a DSGVO, we will use your e-mail address for the request to submit a rating of your order via the rating system used by us. This consent can be revoked at any time by sending a message to the contact option described in this privacy policy or via a link provided for this purpose in the rating request. Once you have revoked your consent, we will remove your email address from the recipient list, unless you have expressly consented to the continued use of your data in accordance with Article 6(1), first sentence, letter a of the GDPR, or we reserve the right to use your data for other purposes that are permitted by law and about which we inform you in this statement.
The evaluation requests may also be sent by our service providers as part of processing on our behalf. If you have any questions about our service providers and the basis of our cooperation with them, please use the contact option described in this privacy policy.
5.4 Postal advertising and your right of withdrawal
In addition, we reserve the right to use your first and last name as well as your postal address for our own advertising purposes, e.g. to send you interesting offers and information about our products by mail. This serves to protect our legitimate interests in addressing our customers in an advertising manner, which outweigh our interests in the context of a balancing of interests pursuant to Art. 6 para. 1 p. 1 lit. f DSGVO. You can object to the storage and use of your data for these purposes at any time by sending a message to the contact option described in this privacy policy.
6. Cookies and Other Technologies
6.1 General Information
To make your visit to our website more enjoyable and to enable the use of certain features, we use various technologies on different pages, including so-called cookies. Cookies are small text files that are automatically stored on your device. Some of the cookies we use are deleted at the end of the browser session—that is, when you close your browser (so-called session cookies). Other cookies remain on your device and allow us to recognize your browser the next time you visit (persistent cookies). You can find the storage duration in the overview in your web browser’s cookie settings. Privacy Protection on Devices When you use our online services, we use technologies that are strictly necessary to provide the digital service you have explicitly requested. Storing information on your device or accessing information already stored on your device does not require consent in this regard.
For features that are not strictly necessary, storing information on your device or accessing information already stored on your device requires your consent. Please note that if you do not provide your consent, you may not be able to use certain parts of the website to their full extent. Any consent you may have provided will remain in effect until you adjust or reset the relevant settings on your device.
Any subsequent data processing via cookies and other technologies: We use technologies that are strictly necessary for the use of certain features of our website. These technologies collect and process your IP address, the time of your visit, device and browser information, and information about your use of our website. This serves, within the framework of a balancing of interests, to safeguard our overriding legitimate interests in optimizing the presentation of our offerings in accordance with Article 6(1), sentence 1, subparagraph (f) of the GDPR.
In addition, we use technologies to comply with the legal obligations to which we are subject (e.g., to be able to demonstrate consent to the processing of your personal data) as well as for web analytics and online marketing. For more information on this topic, including the respective legal basis for data processing, please refer to the following sections of this Privacy Policy.
Cookie Settings: You can find the cookie settings for your browser at the following links: Microsoft Edge™ / Safari™ / Chrome™ / Firefox™ / Opera™
If you have consented to the use of these technologies in accordance with Article 6(1), first sentence, subparagraph (a) of the GDPR, you may withdraw your consent at any time by sending a message to the contact information provided in the Privacy Policy.
Alternatively, you can click the "Privacy" button. If you do not accept cookies, the functionality of our website may be limited.
6.2 Consent Manager Platform (CMP)
On our website, we use a consent management service (“Consent Manager Platform (CMP)” ) to inform you about the cookies and other technologies we use on our website, as well as to obtain, manage, and document your consent—where required—to the processing of your personal data by these technologies. This is necessary pursuant to Article 6(1)(c) of the GDPR to fulfill our legal obligation under Article 7(1) of the GDPR to be able to demonstrate your consent to the processing of your personal data, to which we are subject. The Consent Manager Platform (CMP) used is a service provided by Usercentrics A/S, Havnegade 39, 1058 Copenhagen, Denmark, which processes your data on our behalf. After you submit your cookie consent on our website, the web server stores the following data: IP address, device information, browser information, selected language, the webpage accessed or its URL, the date and time of your consent declaration, and information regarding your consent behavior. In addition, the following technologies are used, which contain information regarding your consent behavior: cookies, log files
Your data will be deleted after one year, unless you have expressly consented to the continued use of your data in accordance with Article 6(1), first sentence, letter a of the GDPR, or we reserve the right to use your data for other purposes that are permitted by law and about which we inform you in this statement.
7. Use of Cookies and Other Technologies
We use the following cookies and other third-party technologies on our website. Unless otherwise specified for each individual technology, this is based on your consent pursuant to Article 6(1), first sentence, letter a of the GDPR. Once the purpose no longer applies and we have ceased using the respective technology, the data collected in this context will be deleted. You may revoke your consent at any time with future effect. For more information on your options for revoking consent, please see the section “Cookies and Other Technologies.” For further details, including the basis for our collaboration with the individual providers, please refer to the sections on the individual technologies. If you have any questions about our service providers or the basis of our collaboration with them, please use the contact information provided in this Privacy Policy.
7.1 Use of Google Services
We use the technologies described below from Google Ireland Ltd., Gordon House, Barrow Street, Dublin 4, Ireland (“Google”). The information automatically collected by Google’s technologies regarding your use of our website is generally transmitted to a server operated by Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA, and stored there. Unless otherwise specified for individual technologies, data processing is carried out on the basis of an agreement concluded between joint controllers for the respective technology in accordance with Article 26 of the GDPR. For more information about data processing by Google, please refer to Google’s Privacy Policy. Our service providers are located in and/or use servers in countries outside the EU and the EEA for which the European Commission has issued a decision determining that they provide an adequate level of data protection. Our service providers are located in and/or use servers in countries outside the EU and the EEA. No adequacy decision has been issued by the European Commission for these countries. Our collaboration with them is based on the European Commission’s Standard Data Protection Clauses.
Google Analytics
For the purpose of website analysis, Google Analytics automatically collects and stores data (IP address, time of visit, device and browser information, and information about your use of our website), which is used to create usage profiles using pseudonyms. Cookies may be used for this purpose. If you visit our website from within the EU, your IP address is stored on a server located in the EU to derive location data and is then immediately deleted before the traffic is forwarded to other Google servers for processing. Data processing is carried out on the basis of a data processing agreement with Google.
To optimize the marketing of our website, we have enabled the data sharing settings for “Google Products and Services.” This allows Google to access the data collected and processed by Google Analytics and subsequently use it to improve Google’s services. Data sharing with Google under these settings is based on an additional agreement between the data controllers. We have no influence over the subsequent data processing by Google.
To optimize the marketing of our website, we use the so-called User ID feature. This feature allows us to assign a unique, permanent ID to your interaction data from one or more sessions on our websites, enabling us to analyze your user behavior across devices and sessions.
For web analytics and advertising purposes, the Google Analytics extension enables the so-called DoubleClick cookie to recognize your browser when you visit other websites. Google will use this information to compile reports on website activity and to provide other services related to website usage.
If you do not grant us consent pursuant to Art. 6(1), sentence 1, lit. a of the GDPR to use Google Analytics, no cookies will be stored on or read from your device. The data processing described in the preceding paragraphs will not take place. To fill gaps in web analytics through behavioral and conversion modeling, pings containing data (user agent, information about your consent behavior, screen resolution, IP address) are sent to Google.
Google AdSense
Our website uses Google AdSense to sell ad space to third-party advertisers. These ads are displayed in various locations on this website. The so-called DoubleClick cookie enables the display of interest-based advertising by collecting and processing data (IP address, time of visit, device and browser information, and information about your use of our website) and by automatically assigning a pseudonymous user ID, which is used to determine your interests based on visits to this and other websites.
Google Ads
For advertising purposes in Google search results and on third-party websites, the so-called Google remarketing cookie is set when you visit our website. This cookie automatically enables interest-based advertising by collecting and processing data (IP address, time of visit, device and browser information, and information about your use of our website) and using a pseudonymous cookie ID based on the pages you have visited. Any further data processing takes place only if you have enabled the “personalized ads” setting in your Google Account. In this case, if you are signed in to Google while visiting our website, Google uses your data in conjunction with Google Analytics data to create and define audience lists for cross-device remarketing.
For website analysis and event tracking, we use Google Ads Conversion Tracking to measure your subsequent usage behavior if you arrived at our website via a Google Ads ad. To this end, cookies may be used and data (IP address, time of visit, device and browser information, as well as information about your use of our website based on events we have defined, such as visiting a webpage or subscribing to a newsletter) may be collected, from which usage profiles are created using pseudonyms.
If you do not provide us with your consent pursuant to Art. 6(1), sentence 1, lit. a of the GDPR regarding the use of Google Ads, no cookies will be stored on or read from your device. The data processing described in the preceding paragraphs will not take place. To fill gaps in web analytics through behavioral and conversion modeling, pings containing data (user agent, information about your consent behavior, screen resolution, IP address, page URL, information about ad clicks in URL parameters) are sent to Google. Your IP address is used to determine the country of origin.
7.2 Use of Meta Services
Meta Ads Manager
We use Meta Ads Manager to advertise this website on Facebook (by Meta) and other platforms. We determine the parameters of each advertising campaign. Meta Platforms Ireland is responsible for the actual implementation, in particular for deciding where to place ads for individual users. Unless otherwise specified for the individual technologies, data processing is based on an agreement between joint controllers pursuant to Article 26 of the GDPR. Joint controllership is limited to the collection of data and its transfer to Meta Platforms Ireland. Subsequent data processing by Meta Platforms Ireland is not covered by this provision.
8. Integration of the Trusted Shops Trustbadge / other widgets
Trusted Shops widgets are integrated on this website to display Trusted Shops services (e.g. seal of approval, collected ratings) and to offer Trusted Shops products to buyers after they have placed an order.
This serves to protect our legitimate interests in optimal marketing by enabling secure shopping in accordance with Art. 6 (1) p. 1 lit. f DSGVO, which prevail in the context of a balancing of interests. The Trustbadge and the services advertised with it are an offer of Trusted Shops SE, Subbelrather Str. 15C, 50823 Cologne ("Trusted Shops"), with which we are jointly responsible under data protection law pursuant to Art. 26 DSGVO. In the following, we inform you about the essential contractual contents according to Art. 26 (2) DSGVO within the scope of this data protection notice.
Within the framework of the joint responsibility existing between us and Trusted Shops SE, please prefer to contact Trusted Shops AG with data protection questions and to assert your rights using the contact options specified in the data protection information. Irrespective of this, however, you can always contact the responsible person of your choice. Your inquiry will then, if necessary, be forwarded to the other responsible party for a response.
8.1 Data processing when integrating the trustbadge / other widgets
The Trustbadge is provided by a U.S.-based CDN (Content Delivery Network) provider. An adequate level of data protection is ensured by an adequacy decision issued by the European Commission, which can be accessed here for the United States. Service providers based in the United States are generally certified under the EU-U.S. Data Privacy Framework (DPF). Further information is available here. If service providers used are not certified under the DPF, standard contractual clauses have been agreed upon as an appropriate safeguard.
When you access the Trustbadge, the web server automatically stores a so-called server log file that contains your IP address, the date and time of access, the amount of data transferred, and the requesting provider (access data), and documents the access. The IP address is anonymized immediately after collection, so that the stored data cannot be linked to you personally. The anonymized data is used primarily for statistical purposes and for error analysis.
8.2 Data processing after order completion
After order completion, order information (order total, order number, purchased product, if applicable) as well as your email address, which is hashed via cryptological one-way function, are transmitted to Trusted Shops. The legal basis is Art. 6 para. 1 p. 1 lit. f DSGVO. This serves to check whether you are already registered for services with Trusted Shops and is therefore necessary for the fulfillment of our and Trusted Shops' overriding legitimate interests in the provision of buyer protection linked to the specific order in each case and the transactional evaluation services pursuant to Art. 6 (1) p. 1 lit. f DSGVO. If this is the case, further processing will be carried out in accordance with the contractual agreement between you and Trusted Shops. If you have not yet registered for the services, you will be given the opportunity to do so for the first time. Further processing after registration also depends on the contractual agreement with Trusted Shops. If you do not register, all transmitted data is automatically deleted by Trusted Shops and a personal reference is then no longer possible.
Trusted Shops uses service providers in the areas of hosting, monitoring, and logging. The legal basis for this is Article 6(1)(f) of the GDPR, for the purpose of ensuring trouble-free operation. In this context, processing may take place in third countries (the U.S., the U.K., and Israel). An adequate level of data protection is ensured in each case by an adequacy decision from the EU Commission, which is available here for the U.S., here for the UK, and here for Israel. Service providers from the U.S. are generally certified under the EU-U.S. Data Privacy Framework (DPF). Further information is available here. If service providers are not certified under the DPF, standard contractual clauses have been entered into as an appropriate safeguard.
9. Social Media
Our online presence on Facebook (by Meta), Instagram (by Meta)
To the extent that you have given your consent to the respective social media operator in accordance with Art. 6(1)(a) of the GDPR, when you visit our online presence on the aforementioned social media platforms, your data will be automatically collected and stored for market research and advertising purposes, from which usage profiles are created using pseudonyms. These profiles may be used, for example, to display advertisements—both on and off the platforms—that are presumed to match your interests. Cookies are generally used for this purpose. For detailed information on the processing and use of your data by the respective social media provider, as well as contact information, your rights in this regard, and settings to protect your privacy, please refer to the providers’ privacy policies linked below. If you still need assistance with this, please contact us.
Facebook (by Meta) is a service provided by Meta Platforms Ireland Ltd., Block J, Serpentine Avenue, Dublin 4, Ireland (“Meta Platforms Ireland”). The information automatically collected by Meta Platforms Ireland regarding your use of our online presence on Facebook (by Meta) is generally transmitted to and stored on a server operated by Meta Platforms, Inc., 1601 Willow Road, Menlo Park, California 94025, USA. Data processing in connection with a visit to a Facebook (by Meta) fan page is based on an agreement between joint controllers pursuant to Article 26 of the GDPR. Further information (including information on Insights data) can be found here. Our service providers are located in and/or use servers in the following countries for which the European Commission has determined, by decision, that an adequate level of data protection exists: Brazil, the United States, Canada, Japan, South Korea, New Zealand, the United Kingdom, and Argentina. The adequacy decision for the United States serves as the basis for transfers to third countries, provided that the respective service provider is certified. Certification is in place. Our service providers are located in and/or use servers in the following countries: Australia, Hong Kong, India, Indonesia, Malaysia, Singapore, Thailand, Taiwan, and Mexico. There is no adequacy decision by the European Commission for these countries. Our cooperation with them is based on the following safeguards: the European Commission’s Standard Data Protection Clauses.
Instagram (by Meta) is a service provided by Meta Platforms Ireland Ltd., Block J, Serpentine Avenue, Dublin 4, Ireland (“Meta Platforms Ireland”). The information automatically collected by Meta Platforms Ireland regarding your use of our online presence on Instagram is generally transmitted to a server operated by Meta Platforms, Inc., 1601 Willow Road, Menlo Park, CA 94025, USA, and stored there. Data processing in connection with a visit to an Instagram (by Meta) fan page is based on an agreement between joint controllers pursuant to Article 26 of the GDPR. Further information (including information on Insights data) can be found here. Our service providers are located in and/or use servers in the following countries for which the European Commission has determined, by decision, that an adequate level of data protection exists: Brazil, the United States, Canada, Japan, South Korea, New Zealand, the United Kingdom, and Argentina. The adequacy decision for the United States serves as the basis for transfers to third countries, provided that the respective service provider is certified. Certification is in place. Our service providers are located in and/or use servers in the following countries: Australia, Hong Kong, India, Indonesia, Malaysia, Singapore, Thailand, Taiwan, and Mexico. There is no adequacy decision by the European Commission for these countries. Our cooperation with you is based on the following safeguards: the European Commission’s Standard Data Protection Clauses.
10. Contact options and your rights
10.1 Your rights
As a data subject, you have the following rights:
lolaloo GmbH
Sprungschanzenweg 56E
14169 Berlin
Germany
Email: datenschulz(at)lolaloo.com
Contact form:
https://www.lolaloo.com/en/Contact/
Thank you for your interest in our website. The protection of your privacy is very important to us. Below we inform you in detail about how we handle your data.
1. Access data and hosting
You can visit our websites without providing any personal information. Each time you call up a website, the web server only automatically saves a so-called server log file, which contains, for example, the name of the requested file, your IP address, date and time of the call, transferred data volume and the requesting provider (access data) and documents the call. This access data is evaluated solely for the purpose of ensuring trouble-free operation of the site and improving our services. This serves to protect our legitimate interests in the correct presentation of our offer, which outweigh our interests in the context of a balancing of interests in accordance with Art. 6 para. 1 p. 1 lit. f DSGVO. All access data is processed only for as long as is necessary to achieve the processing purposes mentioned above.
Hosting
The services for hosting and displaying the website are partly provided by our service providers as part of processing on our behalf. Unless otherwise explained in this privacy policy, all access data and all data collected in forms provided for this purpose on this website are processed on their servers. If you have any questions about our service providers and the basis of our cooperation with them, please use the contact option described in this privacy policy.
2. Data processing for contract processing and contact
2.1 Data processing for contract processing
We collect personal data if you voluntarily provide it to us as part of your order or when contacting us (e.g. via contact form or e-mail). Mandatory fields are marked as such, because in these cases we need the data mandatory for contract execution, or to process your contact and you can not complete the order or send the contact without their information. Which data is collected, is evident from the respective input forms. We use the data you provide to fulfill the contract and process your inquiries (including inquiries regarding and the handling of any existing claims arising from warranty rights, rights in the event of breach of contract, and the right of withdrawal, as well as any statutory obligations to update information) in accordance with Article 6(1), first sentence, letter b of the GDPR. Further information on the processing of your data, in particular on the transfer to our service providers for the purpose of order, payment and shipping processing, can be found in the following sections of this privacy policy. After complete processing of the contract, your data will be restricted for further processing and deleted after the expiry of any retention periods under tax and commercial law in accordance with Art. 6 para. 1 p. 1 lit. c DSGVO, unless you have expressly consented to further use of your data in accordance with Art. 6 para. 1 p. 1 lit. a DSGVO or we reserve the right to use data beyond this, which is permitted by law and about which we inform you in this statement.
2.2 Contact
In the context of customer communication, we collect personal data to process your inquiries in accordance with Art. 6 (1) p. 1 lit. b DSGVO if you voluntarily provide us with this data when contacting us (e.g. via contact form or e-mail). Mandatory fields are marked as such, since in these cases we absolutely need the data to process your contact. Which data is collected can be seen from the respective input forms. After complete processing of your request, your data will be deleted, unless you have expressly consented to further use of your data in accordance with Art. 6 para. 1 p. 1 lit. a DSGVO or we reserve the right to use data beyond this, which is permitted by law and about which we inform you in this statement.
3. Data processing for the purpose of shipment processing
For the fulfillment of the contract in accordance with Art. 6 para. 1 p. 1 lit. b DSGVO, we pass on your data to the shipping service provider commissioned with the delivery, insofar as this is necessary for the delivery of ordered goods. If you have any questions about our service providers or the basis of our collaboration with them, please use the contact information provided in this Privacy Policy.
4. Data processing for payment processing
For the processing of payments in our online store, we work with these partners: technical service providers, credit institutions, payment service providers.
4.1 Data processing for transaction processing
Depending on the selected payment method, we pass on the data necessary for the processing of the payment transaction to our technical service providers or to the commissioned credit institutions or to the selected payment service provider, insofar as this is necessary for the processing of the payment. This serves the fulfillment of the contract according to Art. 6 para. 1 p. 1 lit. b DSGVO. In some cases, the payment service providers collect the data required for processing the payment themselves, e.g. on their own website or via a technical integration in the ordering process. In this respect, the privacy policy of the respective payment service provider applies. Depending on the selected payment method, data may be transferred to third countries outside the EU/EEA for which the European Commission has determined, by decision, that an adequate level of data protection exists. To the extent that data is transferred to third countries outside the EU/EEA for which the European Commission has not issued a decision on an adequate level of data protection, the cooperation is based on the European Commission’s Standard Data Protection Clauses.
If you have any questions about our payment processing partners or the basis of our collaboration with them, please contact us using the contact information provided in this Privacy Policy.
4.2 Data processing for the purpose of fraud prevention and optimization of our payment processes
If necessary, we provide the aforementioned service providers with additional data, which they use—along with the data required to process the payment—for the purposes of fraud prevention and optimizing our payment processes (e.g. invoicing, processing of contested payments, accounting support). Pursuant to Art. 6 para. 1 p. 1 lit. f DSGVO, this serves to protect our legitimate interests in our protection against fraud or in efficient payment management, which prevail in the context of a balancing of interests.
5. Advertising by e-mail, mail
5.1 Email newsletter with registration
If you register for our newsletter, we use the data required for this purpose or separately provided by you to send you our e-mail newsletter based on your consent in accordance with Art. 6 para. 1 p. 1 lit. a DSGVO. Unsubscribing from the newsletter is possible at any time and can be done either by sending a message to the contact option described below or via a link provided for this purpose in the newsletter. After unsubscribing, we will delete your e-mail address from the list of recipients, unless you have expressly consented to further use of your data in accordance with Art. 6 para. 1 p. 1 lit. a DSGVO or we reserve the right to use data beyond this, which is permitted by law and about which we inform you in this statement.
5.2 Newsletter dispatch
The newsletter may also be sent by our service providers as part of processing on our behalf. If you have any questions about our service providers and the basis of our cooperation with them, please use the contact option described in this privacy policy.
5.3 Sending evaluation requests by e-mail
Provided that you have given us your express consent to this during or after your order in accordance with Art. 6 para. 1 p. 1 lit. a DSGVO, we will use your e-mail address for the request to submit a rating of your order via the rating system used by us. This consent can be revoked at any time by sending a message to the contact option described in this privacy policy or via a link provided for this purpose in the rating request. Once you have revoked your consent, we will remove your email address from the recipient list, unless you have expressly consented to the continued use of your data in accordance with Article 6(1), first sentence, letter a of the GDPR, or we reserve the right to use your data for other purposes that are permitted by law and about which we inform you in this statement.
The evaluation requests may also be sent by our service providers as part of processing on our behalf. If you have any questions about our service providers and the basis of our cooperation with them, please use the contact option described in this privacy policy.
5.4 Postal advertising and your right of withdrawal
In addition, we reserve the right to use your first and last name as well as your postal address for our own advertising purposes, e.g. to send you interesting offers and information about our products by mail. This serves to protect our legitimate interests in addressing our customers in an advertising manner, which outweigh our interests in the context of a balancing of interests pursuant to Art. 6 para. 1 p. 1 lit. f DSGVO. You can object to the storage and use of your data for these purposes at any time by sending a message to the contact option described in this privacy policy.
6. Cookies and Other Technologies
6.1 General Information
To make your visit to our website more enjoyable and to enable the use of certain features, we use various technologies on different pages, including so-called cookies. Cookies are small text files that are automatically stored on your device. Some of the cookies we use are deleted at the end of the browser session—that is, when you close your browser (so-called session cookies). Other cookies remain on your device and allow us to recognize your browser the next time you visit (persistent cookies). You can find the storage duration in the overview in your web browser’s cookie settings. Privacy Protection on Devices When you use our online services, we use technologies that are strictly necessary to provide the digital service you have explicitly requested. Storing information on your device or accessing information already stored on your device does not require consent in this regard.
For features that are not strictly necessary, storing information on your device or accessing information already stored on your device requires your consent. Please note that if you do not provide your consent, you may not be able to use certain parts of the website to their full extent. Any consent you may have provided will remain in effect until you adjust or reset the relevant settings on your device.
Any subsequent data processing via cookies and other technologies: We use technologies that are strictly necessary for the use of certain features of our website. These technologies collect and process your IP address, the time of your visit, device and browser information, and information about your use of our website. This serves, within the framework of a balancing of interests, to safeguard our overriding legitimate interests in optimizing the presentation of our offerings in accordance with Article 6(1), sentence 1, subparagraph (f) of the GDPR.
In addition, we use technologies to comply with the legal obligations to which we are subject (e.g., to be able to demonstrate consent to the processing of your personal data) as well as for web analytics and online marketing. For more information on this topic, including the respective legal basis for data processing, please refer to the following sections of this Privacy Policy.
Cookie Settings: You can find the cookie settings for your browser at the following links: Microsoft Edge™ / Safari™ / Chrome™ / Firefox™ / Opera™
If you have consented to the use of these technologies in accordance with Article 6(1), first sentence, subparagraph (a) of the GDPR, you may withdraw your consent at any time by sending a message to the contact information provided in the Privacy Policy.
Alternatively, you can click the "Privacy" button. If you do not accept cookies, the functionality of our website may be limited.
6.2 Consent Manager Platform (CMP)
On our website, we use a consent management service (“Consent Manager Platform (CMP)” ) to inform you about the cookies and other technologies we use on our website, as well as to obtain, manage, and document your consent—where required—to the processing of your personal data by these technologies. This is necessary pursuant to Article 6(1)(c) of the GDPR to fulfill our legal obligation under Article 7(1) of the GDPR to be able to demonstrate your consent to the processing of your personal data, to which we are subject. The Consent Manager Platform (CMP) used is a service provided by Usercentrics A/S, Havnegade 39, 1058 Copenhagen, Denmark, which processes your data on our behalf. After you submit your cookie consent on our website, the web server stores the following data: IP address, device information, browser information, selected language, the webpage accessed or its URL, the date and time of your consent declaration, and information regarding your consent behavior. In addition, the following technologies are used, which contain information regarding your consent behavior: cookies, log files
Your data will be deleted after one year, unless you have expressly consented to the continued use of your data in accordance with Article 6(1), first sentence, letter a of the GDPR, or we reserve the right to use your data for other purposes that are permitted by law and about which we inform you in this statement.
7. Use of Cookies and Other Technologies
We use the following cookies and other third-party technologies on our website. Unless otherwise specified for each individual technology, this is based on your consent pursuant to Article 6(1), first sentence, letter a of the GDPR. Once the purpose no longer applies and we have ceased using the respective technology, the data collected in this context will be deleted. You may revoke your consent at any time with future effect. For more information on your options for revoking consent, please see the section “Cookies and Other Technologies.” For further details, including the basis for our collaboration with the individual providers, please refer to the sections on the individual technologies. If you have any questions about our service providers or the basis of our collaboration with them, please use the contact information provided in this Privacy Policy.
7.1 Use of Google Services
We use the technologies described below from Google Ireland Ltd., Gordon House, Barrow Street, Dublin 4, Ireland (“Google”). The information automatically collected by Google’s technologies regarding your use of our website is generally transmitted to a server operated by Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA, and stored there. Unless otherwise specified for individual technologies, data processing is carried out on the basis of an agreement concluded between joint controllers for the respective technology in accordance with Article 26 of the GDPR. For more information about data processing by Google, please refer to Google’s Privacy Policy. Our service providers are located in and/or use servers in countries outside the EU and the EEA for which the European Commission has issued a decision determining that they provide an adequate level of data protection. Our service providers are located in and/or use servers in countries outside the EU and the EEA. No adequacy decision has been issued by the European Commission for these countries. Our collaboration with them is based on the European Commission’s Standard Data Protection Clauses.
Google Analytics
For the purpose of website analysis, Google Analytics automatically collects and stores data (IP address, time of visit, device and browser information, and information about your use of our website), which is used to create usage profiles using pseudonyms. Cookies may be used for this purpose. If you visit our website from within the EU, your IP address is stored on a server located in the EU to derive location data and is then immediately deleted before the traffic is forwarded to other Google servers for processing. Data processing is carried out on the basis of a data processing agreement with Google.
To optimize the marketing of our website, we have enabled the data sharing settings for “Google Products and Services.” This allows Google to access the data collected and processed by Google Analytics and subsequently use it to improve Google’s services. Data sharing with Google under these settings is based on an additional agreement between the data controllers. We have no influence over the subsequent data processing by Google.
To optimize the marketing of our website, we use the so-called User ID feature. This feature allows us to assign a unique, permanent ID to your interaction data from one or more sessions on our websites, enabling us to analyze your user behavior across devices and sessions.
For web analytics and advertising purposes, the Google Analytics extension enables the so-called DoubleClick cookie to recognize your browser when you visit other websites. Google will use this information to compile reports on website activity and to provide other services related to website usage.
If you do not grant us consent pursuant to Art. 6(1), sentence 1, lit. a of the GDPR to use Google Analytics, no cookies will be stored on or read from your device. The data processing described in the preceding paragraphs will not take place. To fill gaps in web analytics through behavioral and conversion modeling, pings containing data (user agent, information about your consent behavior, screen resolution, IP address) are sent to Google.
Google AdSense
Our website uses Google AdSense to sell ad space to third-party advertisers. These ads are displayed in various locations on this website. The so-called DoubleClick cookie enables the display of interest-based advertising by collecting and processing data (IP address, time of visit, device and browser information, and information about your use of our website) and by automatically assigning a pseudonymous user ID, which is used to determine your interests based on visits to this and other websites.
Google Ads
For advertising purposes in Google search results and on third-party websites, the so-called Google remarketing cookie is set when you visit our website. This cookie automatically enables interest-based advertising by collecting and processing data (IP address, time of visit, device and browser information, and information about your use of our website) and using a pseudonymous cookie ID based on the pages you have visited. Any further data processing takes place only if you have enabled the “personalized ads” setting in your Google Account. In this case, if you are signed in to Google while visiting our website, Google uses your data in conjunction with Google Analytics data to create and define audience lists for cross-device remarketing.
For website analysis and event tracking, we use Google Ads Conversion Tracking to measure your subsequent usage behavior if you arrived at our website via a Google Ads ad. To this end, cookies may be used and data (IP address, time of visit, device and browser information, as well as information about your use of our website based on events we have defined, such as visiting a webpage or subscribing to a newsletter) may be collected, from which usage profiles are created using pseudonyms.
If you do not provide us with your consent pursuant to Art. 6(1), sentence 1, lit. a of the GDPR regarding the use of Google Ads, no cookies will be stored on or read from your device. The data processing described in the preceding paragraphs will not take place. To fill gaps in web analytics through behavioral and conversion modeling, pings containing data (user agent, information about your consent behavior, screen resolution, IP address, page URL, information about ad clicks in URL parameters) are sent to Google. Your IP address is used to determine the country of origin.
7.2 Use of Meta Services
Meta Ads Manager
We use Meta Ads Manager to advertise this website on Facebook (by Meta) and other platforms. We determine the parameters of each advertising campaign. Meta Platforms Ireland is responsible for the actual implementation, in particular for deciding where to place ads for individual users. Unless otherwise specified for the individual technologies, data processing is based on an agreement between joint controllers pursuant to Article 26 of the GDPR. Joint controllership is limited to the collection of data and its transfer to Meta Platforms Ireland. Subsequent data processing by Meta Platforms Ireland is not covered by this provision.
8. Integration of the Trusted Shops Trustbadge / other widgets
Trusted Shops widgets are integrated on this website to display Trusted Shops services (e.g. seal of approval, collected ratings) and to offer Trusted Shops products to buyers after they have placed an order.
This serves to protect our legitimate interests in optimal marketing by enabling secure shopping in accordance with Art. 6 (1) p. 1 lit. f DSGVO, which prevail in the context of a balancing of interests. The Trustbadge and the services advertised with it are an offer of Trusted Shops SE, Subbelrather Str. 15C, 50823 Cologne ("Trusted Shops"), with which we are jointly responsible under data protection law pursuant to Art. 26 DSGVO. In the following, we inform you about the essential contractual contents according to Art. 26 (2) DSGVO within the scope of this data protection notice.
Within the framework of the joint responsibility existing between us and Trusted Shops SE, please prefer to contact Trusted Shops AG with data protection questions and to assert your rights using the contact options specified in the data protection information. Irrespective of this, however, you can always contact the responsible person of your choice. Your inquiry will then, if necessary, be forwarded to the other responsible party for a response.
8.1 Data processing when integrating the trustbadge / other widgets
The Trustbadge is provided by a U.S.-based CDN (Content Delivery Network) provider. An adequate level of data protection is ensured by an adequacy decision issued by the European Commission, which can be accessed here for the United States. Service providers based in the United States are generally certified under the EU-U.S. Data Privacy Framework (DPF). Further information is available here. If service providers used are not certified under the DPF, standard contractual clauses have been agreed upon as an appropriate safeguard.
When you access the Trustbadge, the web server automatically stores a so-called server log file that contains your IP address, the date and time of access, the amount of data transferred, and the requesting provider (access data), and documents the access. The IP address is anonymized immediately after collection, so that the stored data cannot be linked to you personally. The anonymized data is used primarily for statistical purposes and for error analysis.
8.2 Data processing after order completion
After order completion, order information (order total, order number, purchased product, if applicable) as well as your email address, which is hashed via cryptological one-way function, are transmitted to Trusted Shops. The legal basis is Art. 6 para. 1 p. 1 lit. f DSGVO. This serves to check whether you are already registered for services with Trusted Shops and is therefore necessary for the fulfillment of our and Trusted Shops' overriding legitimate interests in the provision of buyer protection linked to the specific order in each case and the transactional evaluation services pursuant to Art. 6 (1) p. 1 lit. f DSGVO. If this is the case, further processing will be carried out in accordance with the contractual agreement between you and Trusted Shops. If you have not yet registered for the services, you will be given the opportunity to do so for the first time. Further processing after registration also depends on the contractual agreement with Trusted Shops. If you do not register, all transmitted data is automatically deleted by Trusted Shops and a personal reference is then no longer possible.
Trusted Shops uses service providers in the areas of hosting, monitoring, and logging. The legal basis for this is Article 6(1)(f) of the GDPR, for the purpose of ensuring trouble-free operation. In this context, processing may take place in third countries (the U.S., the U.K., and Israel). An adequate level of data protection is ensured in each case by an adequacy decision from the EU Commission, which is available here for the U.S., here for the UK, and here for Israel. Service providers from the U.S. are generally certified under the EU-U.S. Data Privacy Framework (DPF). Further information is available here. If service providers are not certified under the DPF, standard contractual clauses have been entered into as an appropriate safeguard.
9. Social Media
Our online presence on Facebook (by Meta), Instagram (by Meta)
To the extent that you have given your consent to the respective social media operator in accordance with Art. 6(1)(a) of the GDPR, when you visit our online presence on the aforementioned social media platforms, your data will be automatically collected and stored for market research and advertising purposes, from which usage profiles are created using pseudonyms. These profiles may be used, for example, to display advertisements—both on and off the platforms—that are presumed to match your interests. Cookies are generally used for this purpose. For detailed information on the processing and use of your data by the respective social media provider, as well as contact information, your rights in this regard, and settings to protect your privacy, please refer to the providers’ privacy policies linked below. If you still need assistance with this, please contact us.
Facebook (by Meta) is a service provided by Meta Platforms Ireland Ltd., Block J, Serpentine Avenue, Dublin 4, Ireland (“Meta Platforms Ireland”). The information automatically collected by Meta Platforms Ireland regarding your use of our online presence on Facebook (by Meta) is generally transmitted to and stored on a server operated by Meta Platforms, Inc., 1601 Willow Road, Menlo Park, California 94025, USA. Data processing in connection with a visit to a Facebook (by Meta) fan page is based on an agreement between joint controllers pursuant to Article 26 of the GDPR. Further information (including information on Insights data) can be found here. Our service providers are located in and/or use servers in the following countries for which the European Commission has determined, by decision, that an adequate level of data protection exists: Brazil, the United States, Canada, Japan, South Korea, New Zealand, the United Kingdom, and Argentina. The adequacy decision for the United States serves as the basis for transfers to third countries, provided that the respective service provider is certified. Certification is in place. Our service providers are located in and/or use servers in the following countries: Australia, Hong Kong, India, Indonesia, Malaysia, Singapore, Thailand, Taiwan, and Mexico. There is no adequacy decision by the European Commission for these countries. Our cooperation with them is based on the following safeguards: the European Commission’s Standard Data Protection Clauses.
Instagram (by Meta) is a service provided by Meta Platforms Ireland Ltd., Block J, Serpentine Avenue, Dublin 4, Ireland (“Meta Platforms Ireland”). The information automatically collected by Meta Platforms Ireland regarding your use of our online presence on Instagram is generally transmitted to a server operated by Meta Platforms, Inc., 1601 Willow Road, Menlo Park, CA 94025, USA, and stored there. Data processing in connection with a visit to an Instagram (by Meta) fan page is based on an agreement between joint controllers pursuant to Article 26 of the GDPR. Further information (including information on Insights data) can be found here. Our service providers are located in and/or use servers in the following countries for which the European Commission has determined, by decision, that an adequate level of data protection exists: Brazil, the United States, Canada, Japan, South Korea, New Zealand, the United Kingdom, and Argentina. The adequacy decision for the United States serves as the basis for transfers to third countries, provided that the respective service provider is certified. Certification is in place. Our service providers are located in and/or use servers in the following countries: Australia, Hong Kong, India, Indonesia, Malaysia, Singapore, Thailand, Taiwan, and Mexico. There is no adequacy decision by the European Commission for these countries. Our cooperation with you is based on the following safeguards: the European Commission’s Standard Data Protection Clauses.
10. Contact options and your rights
10.1 Your rights
As a data subject, you have the following rights:
- According to Art. 15 DSGVO the right to request information about your personal data processed by us to the extent specified therein;
- according to Art. 16 DSGVO the right to request without undue delay the correction of inaccurate or completion of your personal data stored by us;
- according to Art. 17 DSGVO the right to request the deletion of your personal data stored by us, unless further processing
- for the exercise of the right to freedom of expression and information;
- for compliance with a legal obligation;
- for reasons of public interest or
- is necessary for the assertion, exercise or defense of legal claims;
- according to Art. 18 DSGVO the right to request the restriction of the processing of your personal data, insofar
- the accuracy of the data is contested by you;
- the processing is unlawful, but you object to its erasure;
- we no longer need the data, but you need them for the assertion, exercise or defense of legal claims or
- you have objected to the processing in accordance with Art. 21 DSGVO;
- According to Art. 20 DSGVO, the right to receive your personal data that you have provided to us in a structured, common and machine-readable format or to request the transfer to another controller;
- according to Art. 77 DSGVO, the right to complain to a supervisory authority. As a rule, you can contact the supervisory authority of your usual place of residence or workplace or our company headquarters for this purpose.
For questions regarding the collection, processing or use of your personal data, for information, correction, restriction or deletion of data, as well as revocation of consent granted or objection to a particular use of data, please contact us directly using the contact details in our imprint.
Right of objection
Insofar as we process personal data as explained above in order to protect our legitimate interests that prevail in the context of a balancing of interests, you can object to this processing with effect for the future. If the processing is carried out for direct marketing purposes, you can exercise this right at any time as described above. Insofar as the processing is carried out for other purposes, you only have the right to object on grounds relating to your particular situation.
After you have exercised your right to object, we will no longer process your personal data for these purposes, unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms, or if the processing serves the purpose of asserting, exercising or defending legal claims.
This does not apply if the processing is for direct marketing purposes. Then we will not further process your personal data for this purpose.
10.2 Contact options
If you have any questions regarding the collection, processing or use of your personal data, for information, correction, restriction or deletion of data, as well as revocation of consent given or objection to a particular use of data, please contact us directly using the contact details in our imprint.
PriPrivacy Policy created using the Trusted Shops Rechtstexter.
Status: 18.06.2026
